All claims differences or disputes between the Trading Members inter se and between Trading Members and Constituents arising out of or in relation to dealings contracts and transactions made subject to the Bye-Laws Rules and Regulations of the Exchange or with reference to anything incidental thereto or in pursuance thereof or relating to their validity construction interpretation fulfillment or the rights obligations and liabilities of the parties thereto and including any question of whether such dealings transactions and contracts have been entered into or not shall be submitted to arbitration in accordance with the provisions of these Bye-Laws and Regulations.
In all dealings contracts and transactions which are m ade or deemed to be made subject to the Bye-Laws Rules and Regulations of the Exchange the provisions relating to arbitration as provided in these Bye-Laws and Regulations shall form and shall be deemed to form part of the dealings contracts and transactions and the parties shall be deemed to have entered into an arbitration agreement in writing by which all claims differences or disputes of the nature referred to in clause(1) above shall be submi tted to arbitration as per the provisions of these Bye- Laws and Regulations.
All Claims differences or disputes referred to in clause( 1) above shall be submitted to arbitration within 3 years from the date on which the claim, diffe rence or dispute arose or shall be deemed to have arisen. The time taken in conciliation proceedings if any initiated and conducted as per the provisions of the Act and the time taken by relevant authority to administratively resolve the claim di fferences or disputes shall be excluded for the purpose of determining the period of 3 years.
Save as otherwise specified by the Rele vant Authority the seat of arbitration for different regions shall be as follow:
| Seats Of Arbitration-REGIONAL ARBITRATION CENTRES(RAC) | STATES & UNION TERRITORIES COVERED BY THE RAC |
|---|---|
| DELHI | Delhi, Haryana, Uttar Pradesh, Himachal Pradesh, Punjab, Jammu & Kashmir, Chandigarh, Rajasthan, Uttranchal. |
| KOLKATA | West Bengal, Bihar, Orissa, Assam, Arunachal Pradesh, Mizoram, Manipur, Sikkim, Meghalaya, Nagaland, Tripura, Jharkhand, Chhatisgarh. |
| CHENNAI | Andhra Pradesh, Karnataka, Ke rala, Tamilnadu, Andaman & Nicobar, Lakshadweep, Pondicherry. |
| MUMBAI | Maharashtra, Gujrat, Goa, Daman, Diu, Dadra & Nagar Haveli, Madhya Pradesh. |
Save as otherwise specified by the Relevant Authority t he criteria for selection of seat of arbitration for a particular matter is as follows:
| Parties to Dispute | Place of filling the App lication for Arbitration | Place of Hearing |
|---|---|---|
| TM* V/s Trading Member | (a) If the dealing Offices of both Trading Members From where the dealing was carried is situated in any one of the states covered by the particular RAC then the Application for Arbitration shall be filed by the Applicant-T rading Member in that RAC. If the dealing Offices of both Trading Members From where the dealing was carried is situated in any one of the states covered by the particular RAC then the A pplication for Arbitration shall be filed by the Applicant-Trading Mem ber in that RAC. If the dealing offices of both Trading Member s from where the dealing was carried out are situated in states covered by different RACs then the Application for Arbitration s hall be filed in the RAC covering the state in which the Respondent-Trading Members dealing office is situated. | The hearing shall be held at the RAC where the Applicant-Trading Member has filed the Application for Arbitration and the Respondent- Trading Member shall attend the hearing in that particular RAC. |
| TM V/s C* & C V/s TM | The Application for Arbitration s hall be filed by the Applicant at the RAC covering the state in wh ich the Constituent Ordinarily Resides. | The hearing shall be held in that RAC where the Applicant has filed the Application for Arbitration and the Respondent shall attend the hearing in that particular RAC. |
Unless otherwise specifically agreed in writing between the Trading Member and the Constituent, in respect of any claims, disputes and differences arising out of inter net trading between the Consti tuent and Trading Member, the seat of arbitration shall be the Regiona l Arbitration Centre within the area in which the Constituent ordinarily resided at the time of relevant trading, provided however in respect of a N on-Resident Indian Constituent, the seat of arbitration shall be the RAC in the area of which the correspondence office of the Trading Member is situated.
*"TM" stands for "Trading Member" and "c" stands for "Constituent"
For more details please refer to Chapter XI of the Bye-Laws and Chapter 5 of Capital Market Trading Regulations of The National Stock Exchange of India Ltd.
For any grievance/dispute please contact ASHLAR SECURITIES PRIVATE LIMITED at the above address or email id- care@ashlarindia.com/investorcell@ashlarindia.com and Phone No. +91-120-6633200. In case not satisfied with the response, please contact the concerned exchange(s)at (NSE) ignse@nse.co.in in and Phone No.+91-22-26598190, (BSE) is@bseindia.com and Phone No.+91-22-22728097,(MSEI) investorcomplaints@msei in and Phone No.+91-22-67318933/9000,, (MCX) grievance@mcxindia.com and Phone No.+91-22-67318888, (NCDEX) askus@ncdex.com in and Phone No.+91-22-66406084,
For any grievance/dispute please contact ASHLAR COMMODITIES PVT. LTD. at the above address or email id-investorcell@ashlarindia.com and Phone No. +91-120-6633200. In case not satisfied with the response, please contact the concerned exchange(s)at (NCDEX) askus@ncdex.com in and Phone No.+91-22-66406084, (MCX)grievance@mcxindia.com and Phone No.+91-22-67318888,(ACE)igc@aceindia.com and Phone No.+91-22-66709200
For any grievance mail us at Investercell@ashlarindia.com or contact our compliance officer
Name :- Priya Rathi
Designation :- Compliance Officer
Contact no: 8010934852
From Date: 17/08/2022
Email id : compliance@ashlarindia.cominvestorcell@ashlarindia.com
STOCK BROKERS and DP
| Details of | Contact Person | Contact No. | Address | Email Id | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Ms. Anupma | 0120-6633 231 | 1D, A-1, Sector-10, Noida, Uttar Pradesh India - 201301 | helpdesk@wisdomcapital.in | 9:00AM TO 5:00PM (Monday to Friday) |
| Head of Customer Care | Mrs. Neena Malhotra | 0120-6633 205 | care@ashlarindia.com | ||
| Compliance Officer | Ms. Priya Rathi | 0120-6633 229 | compliance@ashlarindia.com | ||
| Ms. Priya Rathi (DP) | 0120-6633 229/225 | dp@ashlarindia.com | |||
| Chief Executive Officer (COO) | Mr. Deepak Khandelwal | 0120-6633 299 | deepak@ashlarindia.com |
SEBI at https://scores.sebi.gov.in
SMART ODR at https://smartodr.in
NSE at https://investorhelpline.nseindia.com/NICEPLUS/
BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx -(in case of BSE transaction)
MCX at https://www.mcxindia.com/Investor-Services -(in case of MCX transaction)
NSDL at https://www.epass.nsdl.com/frmLoginPageWebsiteComplaints.aspx -(in case of DP transaction)
| Bank Name | HDFC Bank Ltd. |
|---|---|
| Branch | Kailash Building 26,K.G Marg New Delhi-110001 |
| Beneficiary Account Name | ASHLAR SECURITIES PVT. LTD-USCNBA |
| Account no. | 00030340043554 |
| IFSC Code | HDFC0000003 |